SEMPICA HEALTHCARE

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SEMPICA HEALTHCARE (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, and communications.

This policy applies to all visitors, customers, research partners, and users of our website and services.

1. Who We Are

SEMPICA HEALTHCARE is a research supply organisation operating from the Jebel Ali Free Zone, Dubai, United Arab Emirates, with additional operational hubs supporting global distribution. We supply products strictly for research and development purposes only.

For the purposes of data protection laws, SEMPICA HEALTHCARE is the data controller of your personal information.

2. Information We Collect

We may collect and process the following types of information:

2.1 Information You Provide to Us

• Full name
• Company or institution name
• Email address
• Telephone number
• Billing and delivery address
• Account registration details
• Enquiries submitted via forms, email, or other communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring URLs

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil orders
• To manage customer accounts
• To respond to enquiries and provide customer support
• To send transactional communications (order confirmations, delivery updates)
• To improve our website, services, and user experience
• To comply with legal, regulatory, and contractual obligations
• To prevent fraud, misuse, or unauthorised activity

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent (where required, such as for marketing communications)

5. Marketing Communications

We may contact you with information about our products or services only where permitted by law or where you have provided consent.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in emails
• Contacting us directly

Transactional and service-related communications will still be sent where necessary.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Ensure proper site functionality
• Analyse website traffic
• Improve performance and usability

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Sharing Your Information

We may share personal information with trusted third parties only where necessary, including:

• Payment processors
• Courier and logistics partners
• IT and hosting service providers
• Regulatory or legal authorities where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

8. International Data Transfers

As a global organisation, your personal data may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates, United Kingdom, European Union, India, and North America.

Where such transfers occur, we take appropriate measures to ensure your data is protected in accordance with applicable data protection standards.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Misuse or disclosure

Access to personal data is restricted to authorised personnel only.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, regulatory, or accounting requirements

When data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability

To exercise your rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Research-Only Notice

SEMPICA HEALTHCARE supplies products strictly for research and development purposes only. Personal data collected is used solely for operational, contractual, and compliance-related activities. We do not provide medical services, treatment advice, or clinical guidance.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SEMPICA HEALTHCARE
Data Protection Enquiries
Email: info@sempica.ch
Registered Operations: Jebel Ali Free Zone, Dubai, United Arab Emirates